When it comes to the travel expense report functions of your business, accuracy is the most crucial factor. You need to feel completely confident that any platform you trust your data onto will reproduce, deliver, and store it faithfully.
Unfortunately, there are many companies out there that want your business without providing the kind of continuous assistance you deserve. A software program should be backed by email and telephone support as well as assurance that it will continue to improve in the future.
Are you wondering whether the software company you’re dealing with will provide you with the highest quality of support? Are you looking at a travel expense report suite but not quite certain if it’s the right choice for you and your business?
Due diligence is critical in every major business decision, of course. There are ways that you can find out whether or not a company is really a good fit for you — just by asking the right questions and expecting clear, effective answers.
Before you make any choice about an enterprise software suite, be sure to ask all the following:
1) “How long have you been in business?”
We are in the midst of enormous growth in the area of cloud computing. There are cloud-based applications to handle virtually any kind of international business function. However, the other shoe may drop any time — with software no longer being supported as companies go bust.
Experience and longevity are good indicators of future performance, so start with this.
2) “What kind of technical support do you offer?”
Companies should provide true expertise on their products. That means not only providing you with “on demand” technical support, but also giving you the materials you need to train your stakeholders on the product — or even helping to train them directly if necessary.
3) “What security standards do your products use?”
Any travel expense report software meant to be used on a global basis should adhere to the highest encryption standards. Even though data can travel worldwide in the space of a few seconds, that does not mean it can’t fall prey to prying eyes during its journey!
4) “What platforms is your software compatible with?”
These days, in the midst of the “BYOD” revolution, there’s no reason for your company’s efficiency to be hampered by having to take a side. Whether you choose Apple or Android, you should feel confident your expense report will be flawless.