If you have a traditional system of expense reporting at your company, then there’s really no way to get help on it or fix problems with it without resorting to some kind of management consultant to come in and advise you on your company policies. If you use traditional spreadsheets, or other forms of older software to report your expenses, then there’s not much you can do when something goes wrong with the software. Once you’ve paid for it, you’re invariably on your own.
That’s where an expense report software subscription service can differ. A lot.
Help When You Need It
A subscription model isn’t like the more traditional business transactions. Most of the time when you buy software, you’re limited to a warranty period shortly after you purchase the software, and perhaps some marginal technical support from the company to address any problems or questions you have. Failing that, your only other option is to try to find the solutions yourself on the Internet, going through forums and asking others with more experience about how they have implemented solutions to the problems you’re having.
But when you subscribe to a service, you’re getting exactly that. Service.
Automated expense report software that is a web-based service means you will never have to maintain this system by yourself. An experienced team of experts is ready to address any concerns you may have, whether you need help getting familiar with a system you are using for the first time, or have technical questions about a system or network aspect of the software that you want more information on. That small monthly fee you pay for something like ExpensePoint doesn’t just entitle you to the use of the software, it gives you access to a support infrastructure that is there to make sure the software works the way you want it, and, when the time comes, can give you advice on how to improve what you’ve already mastered.
If you want the security of knowing that there is always technical support available to help you maintain one of the more important aspects of tracking financial activity in your company, use an expense report service. You’ll get the benefit of centralized, online expense tracking, but you’ll also get a committed staff ready to make sure you get the most out of your expense report software.