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Client Testimonials

Great program for keeping track of your expenses! Mar 12, 2019

Verified Reviewer

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Machinery, 1001-5000 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: The ease of use is the best part of this program. Once you learn how to use it you are golden. It really helped streamline reporting my expenses.

Cons: The training could be improved a little. I am pretty computer literate, but required additional help from a user before I got the hang of it.

Expense Point Support Mar 07, 2019

DU D.
Accounting Supervisor
Consumer Goods, 51-200 employees
Used the software for: 2+ years
Reviewer Source 
Source: Capterra

Pros: Easy to use. Easy to update whenever we need to.

Cons: Nothing. I have no comments right now. I would keep it as is.

Overall: It is such a phenomenon customer service team I have ever had. They are always there whenever we need their help on any issues that we have had. Great company for our Expense Point system!

Chat with Theresa Hicock Mar 07, 2019

Sameer A.
Senior Accountant
Investment Management, 51-200 employees
Used the software for: 6-12 months
Reviewer Source 
Source: Capterra

Pros: It is an integrated software that allows you to run analysis without extracting the raw data and working with that outside of the software.

Cons: The inability to amend reports in analysis manager or to build one that suit your needs.

Overall: Trying to run an expense analysis on companies, expense types, people, etc. and it is helping me a great deal!

Expense Point experience Mar 06, 2019

lenhardt m.
Managing Director
Oil & Energy, 1-10 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: The team at Expensepoint wants you to fully understand the application, wants to make sure you are comfortable with application, your needs are meet. The team is outstanding

The application itself is probably more information that is ever needed, but from a fiscal and reporting mechanism it is outstanding.

Cons: I really cant say a con against the application,it has more functionality that is needed, but able to either use it or grow into the use.

Overall: The team reached out ( Via Phone ) to make sure Their support was addressing my needs vs an email.

I travel 100%, I need an application that will make my life easier especially with the requirements of various clients and the reporting structure gave me more than what I needed. I have used numerous applications but when it came to reporting ExpensePoint is head and shoulders above, not to mention it price point.

Expense Point saves time Feb 20, 2019

Molly W.
Accounting
Medical Devices, 11-50 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: We decided to utilize the Expense Point Mastercard for ease of downloading transactions directly into Expense Reports in Expense Point. No more questions of actual charges hitting the credit card – tips added incorrectly, forgotten charges, or guessing. Staff simply categorizes entries that need to be categorized and attach receipts – saving time. We then upload a file from EP into our Accounting software.

Cons: Sometimes, it seems that pulling reports is cumbersome and still figuring out potential duplicate entries from learning curve of manual versus automated entry of transactions.

Overall: The customer service that we have received has been excellent. Questions have been answered in a timely fashion and screen shots of our system provided to explain an issue or fix were appreciated.

Dear Molly,

Thank you for your great review of ExpensePoint. We really appreciate your feedback and your comments about pulling reports. We do have an analysis report that you can run to determine if there are any duplicate entries. One of our team members will be sure to reach out to you to show you this report and also to walk you through the Analysis Manager area more. Thank you for being our client.

Kind regards,
Paul Ansloos – V.P. Global Sales & Marketing

Sodastream Review of EP Feb 20, 2019

Mownica A.
Financial Analyst
Retail, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: Less paper to print, easier to use, the app is very handy.

Cons: Difficult to get reports for accruals without having to pay extra for a customized software.

Overall: Less paper and easier for both users and approvers to use. Time saving, as well.

Dear Mownica,

Thank you for your great feedback of ExpensePoint. I also appreciate your feedback regarding getting an accruals report. I will have one of our team members reach out to you to show you a report that would give you accruals listing by expense category. Thank you also for choosing ExpensePoint as your employee expense report solution.

Kind regards,
Paul Ansloos – V.P. Global Sales & Marketing.

Very Helpful Feb 14, 2019

Maggie R.
Inside Sales Admin
Food & Beverages, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: User friendly and very dynamic. The reports are so great, and the graph’s really add to the presentation.

Cons: No issues! When I thought I had problems representative was right there to help me work through it and get me back up and running!

Overall: Representative was very quick to help me, and was thorough in her explanation to make sure I fully understood the software.

Customer Experience with Expense Point Feb 14, 2019

Hilda B.
Office & Benefits Manager
Computer Software, 51-200 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: the software is very easy to use. the functionalities cover all our needs

Cons: one problem keeps happening: once you link the photo to the expense something you need to refresh the page to be able to see it linked.

Overall: Customer support is very professional and helpfu

Anonomys Feb 13, 2019

Olga J.
Director of Operations
Pharmaceuticals, 11-50 employees
Used the software for: 6-12 months
Reviewer Source 
Source: Capterra

Pros: Ease of submitting expenses that are outside of American Express.

Cons: The uploading of receipts to reconcile American express is cumbersome.

It is difficult for Purchase orders that come in at different times, which are billed to AMX as they are received.. The receipt reader reads one total per receipt. So multiple copies of the same receipt are needed to reconcile the expense on one given order.

Overall: It would be helpful to have a step by step guide for how to fill out an expense report. The videos and training happen too fast and then we are left with questions after the training.

Would be helpful to have the training happen with clients live receipts.

CSR has been very helpful

Ariel Technologies Feb 12, 2019

Robert A.
Controller
Government Relations, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: Ease of use. Users love the phone app, the ability to capture receipts from either phone or email and the ability to easily classify expenses. VERY user friendly. Bosses cannot say enough good things about Expense Point. You all made me look good finding you.

Cons: I have not received any negative feedback from our users nor have I, as of yet, found anything I do not like about it. Wish we had found this long ago.

Overall: Implementing Expense Point has been one of the easiest things I have done all year. The support has been by far outstanding. We have worked closely with rep from setup to training to helping us to develop the means to import expense reports into our ERP system. She has done an outstanding job, in my opinion. Response to any issues that have arisen has been prompt and thorough.

ExpensePoint Review Feb 12, 2019

Patrick K.
Project Manager
Banking, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: The software is easy to learn and setup.

Cons: Nothing. The program is great. hiehtheh

Overall: ExpensePoint has been great. Rep has been a phenomenal customer service agent. She always knows how to quickly assist me in solving my problems!!!

 

Dear Patrick,

Thank you for your amazing review of ExpensePoint. We really appreciate your feedback especially regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExoensePoint as your expense management system and we look forward to providing you with the very best of employee expense report automation for many years to come.

Kind regards,
Paul Ansloos – V.P. Global Sales & Marketing

Customer Experience with Expense Point Feb 14, 2019

Hilda B.
Office & Benefits Manager
Computer Software, 51-200 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: the software is very easy to use. the functionalities cover all our needs

Cons: one problem keeps happening: once you link the photo to the expense something you need to refresh the page to be able to see it linked.

Overall: Customer support is very professional and helpful