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Client Testimonials

Sodastream Review of EP Feb 20, 2019

Mownica A.
Financial Analyst
Retail, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: Less paper to print, easier to use, the app is very handy.

Cons: Difficult to get reports for accruals without having to pay extra for a customized software.

Overall: Less paper and easier for both users and approvers to use. Time saving, as well.

Dear Mownica,

Thank you for your great feedback of ExpensePoint. I also appreciate your feedback regarding getting an accruals report. I will have one of our team members reach out to you to show you a report that would give you accruals listing by expense category. Thank you also for choosing ExpensePoint as your employee expense report solution.

Kind regards,
Paul Ansloos – V.P. Global Sales & Marketing.

Very Helpful Feb 14, 2019

Maggie R.
Inside Sales Admin
Food & Beverages, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: User friendly and very dynamic. The reports are so great, and the graph’s really add to the presentation.

Cons: No issues! When I thought I had problems representative was right there to help me work through it and get me back up and running!

Overall: Representative was very quick to help me, and was thorough in her explanation to make sure I fully understood the software.

Customer Experience with Expense Point Feb 14, 2019

Hilda B.
Office & Benefits Manager
Computer Software, 51-200 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: the software is very easy to use. the functionalities cover all our needs

Cons: one problem keeps happening: once you link the photo to the expense something you need to refresh the page to be able to see it linked.

Overall: Customer support is very professional and helpfu

Anonomys Feb 13, 2019

Olga J.
Director of Operations
Pharmaceuticals, 11-50 employees
Used the software for: 6-12 months
Reviewer Source 
Source: Capterra

Pros: Ease of submitting expenses that are outside of American Express.

Cons: The uploading of receipts to reconcile American express is cumbersome.

It is difficult for Purchase orders that come in at different times, which are billed to AMX as they are received.. The receipt reader reads one total per receipt. So multiple copies of the same receipt are needed to reconcile the expense on one given order.

Overall: It would be helpful to have a step by step guide for how to fill out an expense report. The videos and training happen too fast and then we are left with questions after the training.

Would be helpful to have the training happen with clients live receipts.

CSR has been very helpful

Ariel Technologies Feb 12, 2019

Robert A.
Controller
Government Relations, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: Ease of use. Users love the phone app, the ability to capture receipts from either phone or email and the ability to easily classify expenses. VERY user friendly. Bosses cannot say enough good things about Expense Point. You all made me look good finding you.

Cons: I have not received any negative feedback from our users nor have I, as of yet, found anything I do not like about it. Wish we had found this long ago.

Overall: Implementing Expense Point has been one of the easiest things I have done all year. The support has been by far outstanding. We have worked closely with rep from setup to training to helping us to develop the means to import expense reports into our ERP system. She has done an outstanding job, in my opinion. Response to any issues that have arisen has been prompt and thorough.

ExpensePoint Review Feb 12, 2019

Patrick K.
Project Manager
Banking, 11-50 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: The software is easy to learn and setup.

Cons: Nothing. The program is great. hiehtheh

Overall: ExpensePoint has been great. Rep has been a phenomenal customer service agent. She always knows how to quickly assist me in solving my problems!!!

 

Dear Patrick,

Thank you for your amazing review of ExpensePoint. We really appreciate your feedback especially regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExoensePoint as your expense management system and we look forward to providing you with the very best of employee expense report automation for many years to come.

Kind regards,
Paul Ansloos – V.P. Global Sales & Marketing

Customer Experience with Expense Point Feb 14, 2019

Hilda B.
Office & Benefits Manager
Computer Software, 51-200 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: the software is very easy to use. the functionalities cover all our needs

Cons: one problem keeps happening: once you link the photo to the expense something you need to refresh the page to be able to see it linked.

Overall: Customer support is very professional and helpful

User friendly Jan 31, 2019

Lisa S.
Manager
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Reviewer Source 
Source: Capterra

Pros: Very user friendly. I use it to list my physician’s expenses and it’s very simple.

Cons: I haven’t seen anything that I dislike about this program. It is very easy to use!

Customer Service — wish I could give more stars!!! Jan 31, 2019

Kathy B.
Controller
Real Estate, 51-200 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: Frankly, it’s all in the training and support. Many software programs can achieve similar results. It’s the personal relationship with our outstanding rep that makes all the difference for us!! She goes above and beyond to assist us and answer all of our questions and concerns.

Cons: No major concerns. Our company has not taken advantage of the app and Theresa has offered to help train on best practices and efficient use of the app and software. Very much looking forward to it.

Overall: Theresa has helped us create a GL upload so we can add detail to the transaction register. This assists management in tracking expenses with better accuracy.

A great experience Dec 27, 2018

Judy V.
Auditor
Logistics and Supply Chain, 51-200 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra

Pros: Easy to use. If staff has any questions or problems we just pick up the phone and call for help.

Cons: Can be a little slow with the online version.

Overall: It has all been great.

Vendor Response

by ExpensePoint on December 31, 2018

Dear Judy,

Thank you for your excellent 5 star review of ExpensePoint; we really do appreciate it. I am very pleased that your experience has been a great one and we will ensure that this continues throughout our relationship. Thank you also for choosing ExpensePoint and for being our client.

Kindest regards,
Paul Ansloos – V.P. Global Sales & Marketing

Expense point customer service Jan 25, 2019

Rex M.
Sr Systems Tech
Industrial Automation, 1001-5000 employees
Used the software for: 1-2 years
Reviewer Source 
Source: Capterra

Pros: Quick, competent and very knowledgeable. I had two people helping me and they resolved the problem and also helped me to fill in some info.

Cons: I cant think of anything that I would improve on customer service.

Overall: Very good

A five star service deserves a five star review. Jan 22, 2019

Verified Reviewer
Consumer Goods, 1-10 employees
Used the software for: 2+ years
Reviewer Source 
Source: Capterra

Pros: * Easy to use

* Very comprehensive features

* It give me the ability to title my own expense entries that are unique to my business

Cons: I have not had a problem with this software. Nothing comes to mind.

Overall: I can quickly and easily enter my monthly business expenses.