Efficient and Consolidated Aug 20, 2018

Becky T.
Fiscal Associate
Higher Education, 51-200 employees
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra
Efficient and Consolidated Aug 20, 2018

Pros: The software allows us to run a smooth expensing operation without the hassle of paper files. In and of itself, the interface is easily navigable to both front and back end users, allowing a pain free, expedited approval process. Additionally, ExpensePoint’s phone application makes it easy to upload documents, approve transactions, and everything in between while on the go.

Cons: ExpensePoint does not have a centralized manual that users are able to reference. Even though there are short ‘how-to’ video clips, there are many details that are not explained, resulting in a mandatory customer service call.

Overall: Elegantly designed, and brilliantly constructed.

Vendor Response

by ExpensePoint on September 11, 2018

Dear Becky,

Thank you for your wonderful review of ExpensePoint. We really appreciate your feedback and are pleased that ExpensePoint is working really well for you and your team. Thank you comments regarding ExpensePoint being Elegantly designed and brilliantly constructed. This is a truly appreciated comment, one which I will pass along to our UI design and IT team.

I wanted to also acknowledge your comment about a centralized manual for employees and let you know that we working on releasing an Administrators guide which you will have access to and as well we are working on a FAQ so that users can search frequently asked questions within ExpensePoint. We can also create a custom user training video just for your employees. I’ll have your customer relationship manager Kelly reach out to you regarding details on this. Finally, thank your for being our client; we really appreciate you business.

Kind regards,
Paul Ansloos – Vice President – Global Sales & Marketing.