Fantastic Support Oct 11, 2018

Tracy H.
Accounting Coordinator
Mental Health Care, 51-200 employees
Used the software for: 2+ years
Reviewer Source 
Source: Capterra
Fantastic Support Oct 11, 2018

Pros: For the most part it’s user friendly. On occasion when we do experience hiccups I know I can rely 100% on their support team – specifically Theresa. She responds quickly to any concerns that I have and will work closely with me or our team to to resolve any issues that may arise.

Cons: The software only allows one receipt per one transactions. For example, a hotel receipt may have accommodation – food – parking on 1 invoice, we like to break these transactions down – however, we cannot tie this 1 invoice to multiple transaction lines.

Overall: Overall very good experience.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Tracy,

Thank you for taking the time to provide a review for ExpensePoint. I am pleased that everything is going well with your program and thank you for your great comments regarding our support. We certainly know how important it is to ensure that our clients receive the support that they need quickly. Thank you for comments about Theresa; I will certainly pass them along to her. Regarding your comments about attaching one receipt to one transaction I will have Theresa reach out to discuss this as we do have a split function that will allow you to split an expense which will then tie back all the splits to one single receipt. Finally, thank you for choosing ExpensePoint and for being our client; we really appreciate it.

Kind regards,
Paul Ansloos – Vice President – Global Sales & Marketing.