When things are running smoothly and efficiently in your business, it’s easy to leave well enough alone and let things continue. But it’s when things go wrong that you really find out just how important it is to be prepared and have people with the expertise to get things running again.
This is especially important with your expense report software. Whether you are transitioning to new software that both you and your staff need to get up to speed on, or are having technical problems that you’re not quite sure how to fix, good support from the company that provides your software is essential.
Long Term Care
With today’s web and app based expense report software, there’s no such thing as “finished.” The software itself is always connected to the Internet, meaning your software provider needs to maintain that infrastructure. More importantly, however, is that the software itself always has the potential to improve. This is no longer a matter of buying software as is and using it in that same form and format forever. Improvements to the interface, new protocols and better ways to report expenses are always being investigated and developed. Once they’re ready to go, you, as a subscribing customer, can immediately benefit from these improvements without needing to do anything. The upgrades or fixes can be sent automatically to your hardware and upgraded.
When things go wrong, that’s when you’re really glad there are experts around. Whether it’s a network problem, or something you or other staff don’t quite understand about the software, make sure that software you use is backed by professional, courteous technical support that are ready to hear your issues, and then quickly help you resolve them so you can get back to business as usual with your business trips.