Mistakes are costly in business. Everyone knows this. But mistakes are especially costly when you work for a large company, even if the mistake is something small. Since there are so many layers and employees inside a large company, a small mistake can ripple through the whole organization. And even the smallest mistake can cause small waves of confusion that can turn into tidal waves if left unattended long enough.
Let’s take expense reports for example. When an employee generates an expense report, they put together a long list of expenses that they have accrued on the company’s behalf. They submit the expense reports to an approver that looks over the report for approval. Once approved, it can move onto yet another approver before it makes its way to accounting for final approval.
Let’s say that the employee rented a car from Hertz but the company has a deal with Enterprise. The first approver doesn’t catch this little snafu and it gets to approver number two, who notices the mistake. Now the report needs to be rejected due to the tiny error. This information may not get back to the first approver or the employee. When the employee is not reimbursed for expenses, confidence is lost and communication has broken down.
But a good automated report system keeps the smallest mistakes from happening. Expenses are easily logged into the system and sent on to the next level. Since everything is automated, the chance for a snafu or mistake is limited. Then the report is sent up river to the approvers and accounting. Any questions about the report can be sent through the system like an email. If there is a rejection, then an effective message is sent through the chain of command. So the program reduces mistakes and streamlines communication so those tidal waves of confusion don’t wash over the office.