Pros: The software’s accessibility is great. The monitoring capability is helpful. I also like it that we have the control on some portions on the set-up, such that we can already do some minor changes even without going to customer support.
Cons: – Some limitations on the reports that we can generate such that we cannot make reports based on what we info we need, we can only utilize the current available reports
– there is no approver’s capability to assign their replacement approver in case there is a need, without going to the customer support
– there is no capability on tracking receipt by Accounting of the hard copy of receipts
– some reports do not have an indicator on the report summary that receipts are attached to that report unless you looked at the expense summary
Overall: The approval flow of our expense reports becomes faster and tracking becomes easier.
Dear Myrian, Thank you for your great review of ExpensePoint. It is great to know that ExpensePoint is helping your approval process and giving you greater accessibility. In regards to the limitations that you mention, firstly the Analysis reports. Although we have a very comprehensive list of over 36 reports and graphs, it is always nice to be able to create your own reports from scratch. I believe this feature may be added in the ExpensePoint system in the future. As for the other points I believe we do have the solutions available in ExpensePoint and certainly for the receipt management comments. I have asked your Customer Relationship Manager Kelly to reach out to you to review these options with you. I appreciate your feedback and thank you for being our client. Kind regards, Paul Ansloos V.P. Global Sales & Marketing