When implemented correctly, automated expense report software can help streamline your business and reduce both business expenses and the cost of processing expense reports. In fact, fully automated expense report software can decrease the cost of processing an expense report by over 70%.
But what good is an automated expense report system, if your employees can’t use it properly or it simply just doesn’t work? The support that comes with automated expense report software is almost as integral to its function as the features of the software itself.
Below are the top 4 support features that any good automated expense report software should include.
1. Client Training
Yes, ideally, all your employees would read through the entire user guide, memorize it, and immediately start taking advantage of all the features available in an automated expense report software package. Unfortunately, that is not going to happen.
The easiest way to get your employees up to speed with a new software package is to have them run through a training session in which they explore the features of the software hands-on. Good automated expense report software should offer this type of training so that you don’t have to waste your business’ resources on creating a training program for your employees from scratch.
2. Responsive Technical Support
When your software doesn’t work, your business suffers. In the case of automated expense report software, expense reports pile up, your employees don’t get their reimbursements on time, and you don’t have access to critical expense data.
Responsive technical support via telephone, email, and web conference or live chat should be a non-negotiable aspect of any automated expense report software package.
3. Account Support Agent
Some problems are too important to wait, and you can’t waste time wading through telephone menus. A dedicated support agent who acts as a direct liaison for your company can provide immediate action for problems that need immediate attention.
4. Consulting Services
If you’re a small but growing company, you may not necessarily have any employees with the expertise necessary to develop an expense policy. Or even if you do, your company may be in a unique position that requires tailored solutions rather than a one-size-fits-all approach.
Vendors of automated expense report software should be experts on the expense report industry and be able to provide consulting services to match.